LiveViral Pet Supplies Store Policy
Welcome to LiveViral! We are dedicated to providing the best products and services for your pets. Please review our store policies below to ensure a pleasant shopping experience.
1. Shipping Policy
Processing Time: Orders are processed within 1-2 business days.
Shipping Time: Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout.
Shipping Rates: Shipping rates are calculated at checkout based on the destination and weight of the order.
International Shipping: We offer international shipping to select countries. Delivery times and rates vary by destination.
2. Return and Refund Policy
Eligibility: Items must be returned within 30 days of receipt. Products must be unused, in original packaging, and in resalable condition.
Process: To initiate a return, please contact our customer service team at [insert email] with your order number and reason for return. We will provide instructions for returning your item(s).
Refunds: Once we receive and inspect the returned item(s), a refund will be processed to your original payment method within 7-10 business days.
Exchanges: If you need to exchange an item, please contact us to arrange the exchange process.
3. Payment Methods
Accepted Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Payment Security: All transactions are encrypted and secure. We do not store any payment information.
4. Customer Service
Contact: For any inquiries or assistance, please contact our customer service team at inf@thienphuoc.info or call +15742578786. Our team is available Monday through Friday from 9 AM to 5 PM.
Response Time: We aim to respond to all inquiries within 24 hours.
5. Privacy Policy
Data Collection: We collect personal information (name, address, email, payment details) to process orders and provide a personalized shopping experience.
Data Protection: Your privacy is important to us. We implement strict security measures to protect your data from unauthorized access.
6. Product Information
Accuracy: We strive to provide accurate descriptions and images of our products. However, there may be slight variations in color or design.
Availability: Product availability is subject to change without notice. In the event an item is out of stock, we will notify you promptly and offer alternatives or a refund.
7. Promotions and Discounts
Offers: Promotional offers and discounts are valid for a limited time and cannot be combined with other offers.
Usage: Discount codes must be entered at checkout to apply. Some exclusions may apply.
Thank you for choosing LiveViral for your pet supply needs. We appreciate your business and look forward to serving you and your furry friends!